Frequently Asked Questions
Everything you need to know about ordering, shipping, and what's actually in the bag.
Product & Ingredients
Is everything on Treat Street halal certified?
Yes — every single product on the site is halal certified, no exceptions. If it's on the wall, it's halal.
Do you have vegan options?
We do! Vegan-friendly treats are clearly tagged with a Vegan badge on the product card, so you can spot them at a glance while browsing or building your box.
Ordering & Shipping
How fast is shipping?
Orders are dispatched from Sydney within 24 hours and shipped Australia-wide. You'll get tracking as soon as it's on its way.
Can I change or cancel my order after placing it?
Get in touch with us as soon as possible after ordering. If it hasn't been packed yet, we'll do our best to update or cancel it for you.
Build a Box
What is Build a Box and how does it work?
Build a Box lets you pick your own size and fill it with whatever treats you like, mixed across every range. Head to the Build a Box page, choose a size, fill your slots, and check out — it ships as one box.
Returns & Issues
What if something arrives damaged or wrong?
Reach out with your order number and a photo of the issue, and we'll sort out a replacement or refund — no hassle.
Still have questions?
Contact Us →